Frequently Asked Questions - Returns

We allow 48 hours after the item is ‘Delivered’ to report any issues with your order. If the wrong item arrives, the item is incorrectly described or does not work, you are able to return for a full refund. If the correct item arrives and simply does not fit, we will not accept a return for a refund - only a return for a size exchange. Once a return label is issued by MX Locker support, you have 48 hours to place your order in transit back to the seller. Failure to return your item in the 48-hour time period will result in funds automatically being released to the seller, and the return canceled.

Yes MX Locker will provide a return label. The cost of the return label is either charged to the buyer or the seller depending on who is at fault.

We suggest contacting the shipping provider used in regards to damaged or lost packages. If you need any assistance in helping locate a lost package, or best practices, please contact us at MX Locker support.

Please contact our support team regarding refunds. Our team will overlook all refunds to ensure both the Buyer and Seller’s situations are resolved before proceeding to refund.

MX Locker does not currently offer exchanges. If you would like a different product, you can relist your item on MX Locker and place a new order!

MX Locker will not accept returns for products that have been used or damaged by the customer.

If the product is damaged or defective, MX Locker will provide a prepaid shipping label for the return.

Once MX Locker receives your returned item, it may take up to 7 business days to process the return and issue a refund.