Frequently Asked Questions
Frequently Asked Questions - Returns
Topics
How long do I have to return my item?
We allow 48 hours after the item is ‘Delivered’ to report any issues
with your order. If the wrong item arrives, the item is incorrectly
described or does not work, you are able to return for a full refund. If
the correct item arrives and simply does not fit, we will not accept a
return for a refund - only a return for a size exchange.
Once a return label is issued by MX Locker support,
you have 48 hours to place your order in transit back to the seller.
Failure to return your item in the 48-hour time period will result in funds
automatically being released to the seller, and the return canceled.
Does MX Locker provide a return label for me?
Yes MX Locker will provide a return label. The cost of the return label is either charged to the buyer or the seller depending on who is at fault.
My item has been returned to me. How do I refund the Buyer?
We suggest contacting the shipping provider used in regards to damaged
or lost packages. If you need any assistance in helping locate a lost
package, or best practices, please contact us at MX Locker support.
My item was returned to me due to insufficient address. What should I do?
Please contact our support team regarding refunds. Our team will
overlook all refunds to ensure both the Buyer and Seller’s situations
are resolved before proceeding to refund.
Can I exchange a product for a different one?
MX Locker does not currently offer exchanges. If you would like a
different product, you can relist your item on MX Locker and place a new
order!
Can I return a product if I have used it?
MX Locker will not accept returns for products that have been used or
damaged by the customer.
Who pays for return shipping?
If the product is damaged or defective, MX Locker will provide a prepaid
shipping label for the return.
How long does it take to process a return?
Once MX Locker receives your returned item, it may take up to 7 business
days to process the return and issue a refund.
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