Frequently Asked Questions - Shipping

Make sure to protect the item (bubble wrap or packing paper is most common) and limit the item from moving around inside of the box as best as possible. Once the item has been packed properly, you will need the weight and dimensions of the package. Double check the outside of the box and remove/cover any previous labels that were used (if any).

You are able to input the tracking number to your item via the order page.

We suggest contacting the shipping provider used in regards to damaged or lost packages. If you need any assistance in helping locate a lost package, or best practices, please contact us at MX Locker support.

Please contact our support team in regards to this. We will place the order on hold until a sufficient address is supplied from the Buyer. If no response is received, a refund will be issued to the Buyer and we will re-list your item if requested.

Once you receive an order, you will be able to print the label directly from the order page. You will be prompted to fill in the package information (weight + dimensions) and will be able to choose the desired shipping service. If you need assistance, please reach out to our support team - they will be happy to help!

Worldwide shipping is available with MX Locker. As a Seller, you are able to select which countries/continents you’re willing to ship your item to.

The tracking number is required to update your order status. MX Locker will automatically update your order status every step of the way, and allows both the Buyer and Seller to keep track of the item. Funds for your order will not be released until the item is marked as ‘Delivered’, which is only available via a tracking number or confirmation from the Buyer.

Please contact our support team & communicate with the Buyer to inform them that the item has been shipped. Our support team will follow up with the Buyer and confirm delivery of the item before changing the order status and releasing funds from the order.

If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: - Verify the shipping address on your order confirmation. - Look for a notice of attempted delivery. Look around the delivery location for your package. - Check to see if someone else (family member, roommates, neighbors) accepted the delivery - Wait 48 hours. In some cases packages are delivered while they are still in transit.